Shipping policy

Shipping policy

Processing time

Orders are dispatched from Hong Kong no later than two business days after payment is confirmed. Business days exclude Saturdays, Sundays and Hong Kong public holidays. This is a dispatch commitment, not a guaranteed delivery date.

Delivery charges

Standard delivery is free when the order subtotal is HK$600 or more after discounts and before duties or taxes. Available delivery methods, charges below the threshold and estimated delivery windows, where available, are shown at checkout.

International delivery

We currently accept orders only from destinations enabled at checkout. Import duties, taxes, customs fees and brokerage charges are the recipient’s responsibility unless checkout expressly states that they have been collected. Customs processing can delay delivery and is outside Sonsie’s control.

Tracking and phone number

Tracking is provided where supported by the selected service. A valid delivery phone number is required so the carrier can arrange delivery or resolve an address issue. We use it in accordance with our Privacy Policy.

Address changes and failed delivery

Contact us through the Contact page as soon as possible if an address is incorrect. We cannot guarantee changes after dispatch. Additional carrier costs caused by an incorrect address, refusal to pay import charges, failed delivery or an uncollected parcel may be deducted from any refund where permitted by law.

Delay, damage or loss

If an order is materially delayed, arrives damaged or does not arrive, contact us through the Contact page with the order number. We will investigate with the carrier and provide the remedy required by applicable law.